Returns & faulty items.

Our returns policy

For business resale orders, we do not accept change-of-mind returns, including items that have not sold, a buyer changing their mind, or a correctly described item not fitting. Please tell us promptly if an item is faulty, damaged, incorrectly supplied or materially different from its description.

How to request a return

1. Open your order in Your orders and choose Request a return, or fill in the form below with your order number.
2. List the affected items, sizes and quantities, choose a reason, and describe the problem. If reasonably possible, email photos to info@clickstockdirect.com quoting the same order number.
3. We review your request and reply to your email address. Please wait for our return address and postage instructions before sending anything back.
4. We will explain the appropriate return, repair, replacement or refund and any assessment needed. We cover return costs where we are responsible or the law requires. Keep any proof of posting.

Submitting a request does not automatically approve a return or issue a refund. Replies and return arrangements are handled by email. If the parcel went directly to your buyer, please contact us as the reseller and coordinate with them.

Nothing in this policy limits rights that cannot lawfully be excluded. If you buy as a consumer, applicable statutory cancellation and faulty-goods rights take priority. Your responsibilities to your own buyers are separate. See our full returns terms.

If you cannot use the form, email info@clickstockdirect.com with your order number and the details of the problem.